SHIPPING & HANDLING
SNEAKERSNOVA currently offers Free Shipping on every order. This promotion may change periodically. To keep updated with our latest shipping promotions sign up to our newsletter. SNEAKERSNOVA ships to Canada, the US, the UK, Europe and Australia.
Shipping & Handling Charges are as follows:
|Free Shipping||7-18 business days||$0|
|Standard||5-10 business days||C$10.95|
|Free Shipping||7-14 business days||$0|
|Standard||5-10 business days||US$7.95|
|Free Shipping||7-14 business days|
|Standard||5-10 business days||£11.50|
|Free Shipping||7-18 business days||$0|
|Standard||5-10 business days||AUD$10.95|
|Free Shipping||7-18 business days||€0|
|Standard||5-10 business days||€11.50|
We offer delivery for the following European countries: Ireland, Netherlands, Germany, Denmark, Italy, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Orders can be tracked at :
We have four different fulfillment centers in Canada, in the United States, in the United Kingdom, and in China. If there is a lack of inventory from your nearest location, we will ship your order form the closest warehouse with available quantities.
After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the Postal Service (USPS, Post Canada, Royal Mail, and AustraliaPost) or air and ground transportation strikes or delays.
Packages undeliverable by USPS, Post Canada, Royal Mail, and Australia Post will be canceled and refunded once received and processed at our shipping hub.
If you choose the Standard Shipping option and for any reason, we are unable to deliver your order within 5-10 business days, we will issue a full refund of your Standard Shipping costs. Your order will consequently be processed as a Free Shipping order with a delivery time of 8-18 business days.
CHANGE OR CANCEL AN ORDER
You have 60 minutes after completing your order to cancel it. You have 6 hours after completing your order to update it. We're really quick at packing your order up which means we can't make any changes once you've placed it.
Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender.
If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 60 days of delivery. Upon receipt of the item(s), the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned.
Please note, that if the item(s) has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.
Please return your item(s) to us following the method below:
Before sending your item(s) back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with a return authorization number, a return address and any other details that will assist you in the steps you need to process a return. Please note that orders with no return authorization number will not be accepted therefore not be refunded. To get in touch with our customer service team, at the bottom of this page, fill in the required details in the ‘ Contact Us’ box.
REFUNDS: Please note, we do not issue refunds on Items bought on sale and non-faulty items. Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All returns must include a tracking number (USPS, Canada Post, Royal Mail, UPS, FedEx). If the customer fails to provide a tracking number upon request, Sneakersnova reserves the right to refuse store credit or a refund for the item. Sneakersnova is not liable if any losses incurred when returning your item back for replacement. The item is the customers' responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.
By returning your item(s), you, the customer has acknowledged and agreed to cover any costs involved in order to receive store credit or a refund. We do not cover return shipping cost, and we are not responsible for lost packages.
PURCHASE LIMIT POLICY
In an effort to provide as many customers as possible with the opportunity to purchase our products, we are limiting the total number of units that can be purchased. As a result, we are limiting the number of units that may be purchased per product, to both one per household and one per customer.
We want you to shop with confidence, that's why Sneakersnova protects your purchase from click to delivery. If your parcel has not been delivered within 90 days of your purchase, your order will automatically be refunded.